‘Communication Breakdown’ – East Sheen, SW14

A woman pauses on exiting the supermarket, pondering how much change she has received. The matter is rectified at the till (£1 down). At the same time another customer waits with some bemusement at a self service machine whilst the automated voice announces that ‘assistance is on its way’. She stands in vain as a few feet away the simple human transaction is completed in seconds. Efficiency derailed by isolation and incapacity.


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