‘The Membership Mantra (*Terms & Conditions Apply)’ – Putney Leisure Centre

Approaching the front desk to buy admission for a swim. A wait, whilst staff deal with various issues, one being a membership application (‘secondary school, the name of your first pet’). Time passes. A woman emerges from a back of house office. ‘Are you a member?’ (no ‘hello’ or ‘how can I help you?’). She returns to her sanctuary. Time passes. A man, who appears to be also repairing a phone system, asks ‘Are you a member?’ (no ‘hello’ or ‘how can I help you?’). Time passes. Another member of staff eventually addresses me. ‘Are you a member?’ (no ‘hello’ or ‘how can I help you?’). Conclusion.’Join our club’ (*otherwise you are merely a reluctant source of revenue). A familiar tale. The clamour for profit riding roughshod over basic customer courtesy.

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